7 things you should know
It is crucial to read the following important information carefully!
# 1 Pre-Registration, Visas & Proof of Citizenship
Due to new security measures, all cruise lines now require advance registration information: vital personal details such as document numbers (passport booklets or drivers' licence or other), birthdates, emergency contacts, and more. Please ensure that you have the cruise line reservation number for your booking(s). You must pre-register via the cruise line Web site as soon as possible. If you need further assistance, please do not hesitate to contact us.
›› You must have all necessary travel documents or you will be denied boarding.
United States or Canadian Citizens: Passport booklets are required for all air and cruise travel. You must carry a valid passport booklet and current photo identification for your trip. No photocopies will be accepted. Passport booklets must be valid for a minimum of six months after your return home.
Non-US or Non-Canadian Citizens: It is your responsibility to consult your specific consulate or embassy for proper documentation and visas required before you leave for your vacation.
Visas: Visas may be required for your cruise or cruisetour program. Visa and documentation requirements vary based on your passport origin and the countries you will be visiting. These requirements change from time to time. Please check with your country’s embassy to verify current regulations. It is your obligation to have with you the proper travel documentation.
Inoculations: Inoculation requirements vary by destination and change from time to time. Please check with your medical professional to verify current regulations.
›› CruiseExperts Travel is not responsible if you are denied boarding as a result of your failure to obtain all of the necessary travel documentation, visas, or inoculations for your travel.
›› Please be advised that tickets may sometimes arrive as late as the week of sailing.
#2 Changes in Itinerary, Taxes & Guarantee Basis Cabin Assignments
Changes in itinerary, schedule, and/or air and hotel
arrangements, however rare, due to weather,
political situations, or other unforeseeable
circumstances and "acts of God", are at the sole
discretion of the tour operator and may be made
without prior notice. CruiseExperts Travel cannot
be held responsible for any such changes.
If you are concerned about the destination to which you are headed, please consult the U.S. Department of State Web site or the Canadian Department of Foreign Affairs Web site for all current worldwide travel advisories.
Your cruise rate is protected from increase, but you are not protected from possible increases of fuel surcharges, port, or government taxes.
If your stateroom reads GTY, you will be guaranteed the stateroom category for which you purchased; specific location or stateroom number cannot be chosen when under GTY basis. Staterooms are often assigned within the week of sailing, and can be as late as the time of boarding.
#3 Trip Interruption & Cancellation Protection
If you must cancel your vacation, deposits are generally refundable up to 80 days prior to departure. Cancellation policies, and terms and conditions vary by cruise line. Limits may be applicable to your benefits, coverage and the amounts payable to you.We strongly recommend purchasing cancellation and other insurance. Please check with your cruise specialist on specific policies available.
›› Refunds from the cruise lines can take up to 4-6 weeks.
#4 Air Arrangements
If you make independent air arrangements, the cruise line assumes no responsibility if you encounter delays. Please ensure that you arrive at the airport at least 2-3 hours prior to the flight’s scheduled boarding time. Please observe the times carefully to avoid denied boarding onto the aircraft. Please call the airline 48 hours before departure to confirm your flight is leaving as scheduled. You should do this for your return flight as well, if possible. Transfers from the airport to the cruise line terminal, on the same day of departure are not included in the cruise fare but available for a nominal fee.
Cruise Line Custom
Cruise lines may offer custom air options that allow you to request specific airlines and/or routes. If you require this option, we strongly recommend that you purchase the air deviation service to ensure the best routing and schedules. We cannot guarantee that guests traveling in groups of two or more will be on the same airline or routing unless an air deviation is purchased.
Air itineraries are made at the sole discretion of the cruise line and are not finalized until 30 days prior to departure. Air carriers and routings are subject to change without notice. Cruise lines reserve the right to use a combination of air and coach to transport guests between airports and points of departure.
#5 Administrative Details
CruiseExperts Travel reserves the right to assess an
administrative fee of $100 per person upon
cancellation of any bookings under deposit or final
payment. This amount is redeemable in credit towards
another reservation made with us within the next six
months. Please note that this fee is in addition to
any cancellation penalties that may be charged by
the tour operator.
Please review your invoice for accuracy. Should you find an error, please contact our office and we will immediately correct it.
#6 Legal Matters
CruiseExperts Travel Ltd. dba CruiseExperts Travel and its subsidiaries operate within the legal jurisdiction of the Province of British Columbia. By using our services, you agree that any dealings or transactions you have with CruiseExperts Travel Ltd., regardless of the location of the customer or the travel supplier involved, will be governed by and construed in accordance with the laws of British Columbia, and that you hereby irrevocably adhere to the exclusive jurisdiction of the Courts of competent jurisdiction of British Columbia in any proceeding. CruiseExperts Travel Ltd. is merely an agent for the travel suppliers. CruiseExperts Travel Ltd. is not and will not be held liable for the acts or omissions of the travel suppliers. Please be informed that contracts are between the traveler and the cruise line.
Please note that CruiseExperts Travel, its travel subsidiaries, or suppliers are released from liability with regard to cancellations, changes, and medical or other travel concerns relating to one's trip, especially if travel insurance has not been purchased through us.
Any persons who have been previously convicted of a criminal offence in Canada or in the USA may be denied entry into both countries. We cannot be held responsible for any passengers who are denied entry into either country.
The Canadian Government regards a conviction for Driving Under the Influence (DUI) as a criminal offence that holds inadmissible status.
When you book your travel with us, you may provide us with personal information, such as your email address, name, phone number and credit card number. This information will only be used for the purposes you intended -- for booking your travel and for us to communicate with you. We keep your personal information confidential and we will not sell your personal information to anyone without your express written permission in advance.
Please note that all information contained herein is subject to change without notice.
CruiseExperts Travel, LTD. recommends optional travel insurance that protects you in the event of having to cancel your trip avoiding travel vendor cancellation policies and more!
To expedite the embarkation process it is recommended that all passengers pre-register as soon as possible and this can be done via your cruise line's Web site.
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